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General Info Regarding Purchases and Customer Accounts

General Info Regarding Purchases and Customer Accounts

-Emery-n-Denise's Golden Puppies General Info   /   Jan 2nd, 2021   /   0 COMMENTS   /  A+ | a-
This message is specifically directed to those who are currently on one of our waiting lists for a future litter, or will soon be taking home one of our Golden Retriever puppies from a current litter. In addition, those who may be considering to get on our waiting list may also find this information helpful. Keep in mind that when you login to your account, the best experience is with a desktop or laptop computer (we are currently having some issues with the smartphone and tablet versions).

For Those Who Have Already Picked Your Puppy From a Recent Litter:
Please
login to your customer profile account from a laptop or desktop computer as soon as you can to make sure of the following:
1. Make sure your contact information is correct and is the way you want it to appear on your Purchase Agreement Contract.
2. Make sure the Doggie Tag information is filled out and correct for your engraved tag (Please use ALL CAPS).
3. Make sure you have requested a Delivery Date and Time for your puppy to come home. This will be on a Fri, Sat, or Sun when the pups are around 9 weeks of age. We will confirm your request by text message if there are no conflicts.
4. Make sure the Final Balance amount shown in your account is correct according to the purchase price and what you have already paid in deposit(s).
5. If you have chosen to pay your balance by Personal Check, make sure you send it so that it arrives to us not less than 12 days before the puppy is picked up or delivered.
Also, the puppy food your puppy has been eating since 4 weeks of age is Victor Professional in the purple bag.

For Those Who We Have Confirmed You are Getting a Puppy, But You Have Not Picked a Puppy Yet:
Please
login to your customer profile account from a laptop or desktop computer as soon as you can to make sure of the following:
1. Make sure your contact information is correct and is the way you want it to appear on your Purchase Agreement Contract.
2. Make sure you have requested a Meet-n-Greet Date and Time to see the puppy (or puppies if we have more than one available for you). This will be when the pups are 5 weeks old, usually on a Fri, Sat, or Sun. We will confirm your request by text message if there are no conflicts.
If you are coming to see the puppies in person, set your GPS to the Walmart located in Ava, Missouri and we will text you the remainder of the driving instructions the night before you come.
If you are doing a video chat with us and the puppies, we use Google Duo available for Android and iPhone.
If you choose one of our puppies, you will need to place an additional deposit so that the total of your deposits comes to $350.00.

For Those Who are on One of Our Waiting Lists for a Future Litter:
1.You can periodically login to your customer account to see if there are any updates, keep track of important dates, your paid deposit amounts, and where you stand in line for a puppy in an upcoming litter. Please login to your account at least once a month (and even weekly or daily after the birthdate of your litter occurs). Your place in line will change if people ahead of you on the list cancel.
2. If you need to cancel please request this by text message and/or a message to us in your customer account.
3. Deposits made on an upcoming litter can be rolled over to the next litter, but are non-refundable except in the situation where there are not enough puppies in a litter for you to get one.



For Those Seeking To Get on One of Our Waiting Lists:
1. Please follow these instructions first (
click here). The last step is to text us saying that you have completed the first two steps and are ready to create a Customer Profile Account.
2. Decide on a litter color that we offer and a gender. The more litter colors and genders you get in line for, the greater will be your chance of there being at least one litter that has enough puppies for you to get one.
3. Decide if you want to be on our 1st Priority ($250 deposit), 2nd Priority ($150 Deposit), or Standby (No Deposit) waiting list.
4. Create your Customer Profile Account from the link that we text to you. However, it is highly recommended that you use a laptop or desktop computer to create your account. Choose a username that helps you remember which litter color and gender the waiting list account is for (example: JoeSmithWCM stands for Joe Smith's white cream male reservation). This is especially helpful if you are getting on more than one waiting list. A separate account is required for each litter color and gender. For Priority customers, all your deposits are transfered to the puppy you finally get to choose so that no deposit is forfeited when you purchase a puppy.
5. Pay your deposit(s) by Venmo (no fee), or PayPal (3% fee), or a personal check mailed to us if you choose to be on one of our priority lists.
6. Your customer account is how we keep track of all the important dates, your deposit amounts, and where you stand in line for a puppy in an upcoming litter. Please login to your account at least once a month (and even weekly or daily after the birthdate of a litter occurs). Your place in line will change when people ahead of you on the list cancel.
7. If you need to cancel please request this by text message and/or a message to us in your customer account.
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